Reference

Terms Conditions

These terms govern your use of suster99 — the account you open, the games you play, the deposits and withdrawals you make through DANA, OVO or GoPay, and the support we provide.

Account UseGame AccessPayment RulesWithdrawal ProcessSupport Contact

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POLICY PRACTICE

How We Apply These Terms

Terms are only useful if you know we follow them consistently. We handle every account action — verification, deposit matching, withdrawal approval, bonus crediting — according to the same published rules, applied in the same order every time, so you are never surprised by an arbitrary decision.

Account Verification

We verify identity before the first withdrawal, not at signup. Upload a government ID and a recent utility bill or bank statement showing your name and address; we check them within hours and notify you once approved.

Payment Matching

Your deposit wallet or bank account must match the name on your suster99 account. If the names differ, the payment is refunded and we ask you to send it again from the correct account.

Withdrawal Process

Withdrawals go back to the same method you used to deposit. We confirm your balance, verify your identity if not already done, then release the funds; you see each step in your transaction history.

Dispute Resolution

If you believe we applied a term incorrectly, contact support with your account ID and a description of the issue. We review the transaction log, explain our decision in writing, and escalate to senior review if needed.

POLICY CONTACT

Questions About Terms

If any clause in these terms is unclear, or if you need clarification before you proceed with a deposit, withdrawal or account action, reach us directly. Our support team explains what each rule means in plain language and walks you through the steps that apply to your situation.

Agreement and Scope

suster99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account you agree to these terms in full. We operate suster99 for regions where local law permits online gaming; if your jurisdiction prohibits it, you may not use the platform. Your account is personal — one account per person, no sharing, no transfer.

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You confirm you meet the legal age requirement in your region. We reserve the right to verify your identity at any time, especially before processing withdrawals. Deposits made via DANA, OVO, GoPay or bank transfer must come from an account in your own name; third-party payments
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are declined and may trigger account review. Game outcomes are determined by the provider's certified random number generator; we display the result, we do not control it. Live casino games are streamed in real time from licensed studios; connection quality affects your experience but not the
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fairness of the deal. You may request account closure or Account closure by contacting support; once confirmed, the closure is permanent and cannot be reversed within the same cooling-off period. Bonuses and promotions carry their own terms; always read them before you opt in. We update
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these terms as regulations and platform features evolve; continued use after a posted update means you accept the new version. Disputes are handled first through our support team; if that does not resolve the matter, the process stated in your region's applicable law applies. We are
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not liable for losses arising from your breach of these terms, from technical issues beyond our control, or from your failure to safeguard your login credentials.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions FAQ

No. One account per person, tracked by identity document and payment details. Multiple accounts are closed and any balances forfeited, because we cannot tell which activity belongs to the real person.

Third-party deposits are declined automatically. If one clears by mistake, we refund it to the sender and ask you to deposit from your own DANA, OVO or GoPay account so names match.

Contact support and request permanent closure. We ask you to confirm in writing, then close the account within a day. No reopening during the cooling-off period; after that you may open a new account if you wish.

We post a notice on your dashboard and send an email when terms change. Continued use after the notice date means you accept the new version; if you disagree, close your account before that date.

Each promo on the promotions board has a details link that opens its own terms — wagering multiplier, eligible games, expiry time. Always read those before you opt in, because they override the general bonus clause.

Reconnect and the game resumes from the same state if the provider's session is still live. If the session expired, the outcome already recorded on the provider's server is final; contact support if the result does not show in your history.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms Conditions

How We Apply These Terms

Questions About Terms

Terms & Conditions FAQ

01 Can I open more than one account?

02 What happens if I deposit from my friend's DANA account?

03 How do I close my account for good?

04 Do you change these terms without telling me?

05 Where do I find the terms for a specific bonus?

06 What if a game freezes mid-round and I lose connection?

Terms & Conditions

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